After-Sales Support

Yes. We provide maintenance guidelines for each material type — stainless steel, iron (powder-coated), aluminum alloy, and cast iron. Guidelines cover cleaning, rust prevention, leveling adjustment, and periodic inspection. Proper maintenance significantly extends product lifespan in high-traffic commercial environments.We provide detailed maintenance guidelines for all our table base materials: Stainless Steel Table Base Clean with mild detergent and soft cloth; avoid abrasive cleanersWipe dry after cleaning to prevent water marksPeriodic check: tighten leveling feet every 6 months Iron Table Base (Powder-Coated): Avoid prolonged moisture exposure; wipe spills promptlyInspect coating integrity annually; touch up any chips with matching paintKeep adjustable feet free of debris for smooth adjustment Aluminum Alloy Table Base: Naturally corrosion-resistant; clean with pH-neutral detergentAvoid harsh chemicals that may discolor the surfaceCheck screw joints quarterly in high-traffic settings Cast Iron Table Base: Heavy and stable; minimal maintenance neededApply rust-preventive oil to exposed areas if used outdoorsEnsure floor contact points are level to prevent wobbling  Regular maintenance extends product life by 30–50% in commercial environments. Contact us to get a quick quote.

AEONTI provides a full-cycle after-sales support system designed to keep your commercial furniture investment performing at its best. Our support team responds within 24 hours for standard inquiries and within 4 hours for urgent quality claims.Our Support Framework: 1.Quality Issue Resolution: If any product arrives with manufacturing defects, we investigate and provide a resolution within 48 hours. Solutions include replacement shipment, partial refund based on defect severity, or on-site repair guidance. All quality claims must include clear photos of the defect and outer packaging, submitted within 24 hours of delivery receipt. 2.Technical Installation Support: For custom or complex installations, our engineers provide step-by-step assembly guides, video walkthroughs, and live remote assistance. We also supply detailed installation drawings for OEM/ODM projects upon request. Our technical team can help you determine the correct base configuration, mounting method, and leveling approach for your specific tabletop. 3.Replacement Parts Supply: We maintain a standing inventory of common replacement parts including leveling feet, fasteners, base plates, and column segments. Most parts ship within 15 business days. For large-scale projects with multiple tables, we recommend ordering a 2–5% spare parts buffer upfront to cover unexpected replacements and reduce downtime. 4.Reorder and Supply Planning: We assign a dedicated account manager for ongoing projects. Your manager tracks your inventory levels, anticipates reorder timing, and coordinates production schedules to prevent supply gaps. This is especially valuable for seasonal deployments, phased rollouts, and chain-restaurant projects where consistent product availability is critical. Response Time Summary: — Quality claim (defective product): Initial response within 4 hours, resolution target within 48 hours— Technical installation query: Initial response within 24 hours, resolution within 72 hours— Replacement parts request: Initial response within 24 hours, shipment within 3 business days— General reorder or planning: Initial response within 48 hours, ongoing coordination Important: Claims filed after the 24-hour window from delivery receipt may be subject to limited resolution options. Always inspect shipments upon arrival. Contact our after-sales team.Submit a detailed inquiry:

If you receive a package with missing parts, deformation, or visible damage, please report the issue within 24 hours of delivery. The faster you report, the faster we can resolve it.Step-by-Step Claim Process: Step 1 — Document Immediately: Take clear photos of the outer packaging from all sides showing any visible damage. Also photograph the product damage or deformation in detail. Count and list any missing parts against your packing list. Do not discard any packaging materials until the claim is fully resolved, as they may be needed for carrier investigation. Step 2 — Submit Within 24 Hours: Send all photos and a written description of the issue to our support team. Include your order number, product SKU, affected quantity, and a clear description of what is damaged, deformed, or missing. Submit via:/contact-us.htm Step 3 — Receive Assessment: Our team reviews your claim within 4 hours for urgent cases or 24 hours for standard claims. We classify the issue into one of four categories: manufacturing defect, transit damage, incomplete shipment, or surface-level cosmetic damage. Step 4 — Get Resolution: Based on the assessment, we provide one of the following resolutions:— Manufacturing defect: Free replacement unit shipped within 30 business days, assessment completed within 48 hours— Missing parts: Replacement parts shipped within 30 business days— Surface scratches or minor cosmetic issues: Touch-up kit provided or partial refund processed within 72 hours Important Notes: — Claims must be filed within 24 hours of delivery receipt. Late claims may result in limited resolution options.— Retain all original packaging until the claim is fully resolved. The carrier may request an inspection.— Under EXW (Ex Works) terms, AEONTI is not responsible for damage caused by logistics carriers. Under FOB (Free on Board) terms, we provide carrier claim assistance.— For SEA (Standard Examination Authority) cargo inspections, please notify our team before the inspection date. Preventive Tips for Large Orders: — Inspect shipments upon arrival before signing delivery receipts.— Note any visible packaging damage on the delivery receipt before accepting.— Take photos of the pallet condition and packaging before unloading. Report an issue or request replacement parts: